Q: How do I access my event?

A: Instructions and unique access codes will be delivered to your email inbox no later than 3 hours in advance of the event start time. The Live Stream unique code will be sent to the email address used to purchase the ticket.  The live stream will be viewable at this link:

NOTE: while we send emails in advance, remember that depending on your email provider, delivery times for emails may vary or they may withhold it. You should ALWAYS check your folders, including promotions/clutter/spam/junk.

Q: What devices are supported?

A: Our player works best on Chrome, Firefox or Safari browsers. We do not support gaming consoles or smart tv browsers at this time. We officially support viewing livestreams/rebroadcasts via a browser on your mobile device, desktop, laptop computer.

Most devices that support screen mirroring / casting can be used as long as you can enter your access code into the player on the supported device. Due to the many devices on the market with different mirroring standards, we are unable to provide technical support. Please visit your device manufactures website for more details.

Q: The show starts in less than 3 hours, and I still haven't received my access code

A. First check all your folders, including promotions/clutter/spam/junk. If you still cannot find the confirmation email please submit a support request to this email address:

NOTE: You MUST include the show name, order number (from your confirmation email), and the email address used to purchase the ticket so we can locate your access code.

Q: If I am unable to watch the live show, can I watch it after?

A: This show will be available for 72 hours as Video On Demand.

Q: Do I need to purchase a separate ticket for the video on demand period?

A: The video on demand period is included in the price of the livestream ticket unless otherwise stated.

Q: What time does the live stream begin?

A. The live stream begins Friday, August 13th at 6:30pm CT. Dave Hill is scheduled to go on at 7:30pm CT and DOWN is scheduled to go on at 8pm CT.